Lean has found its way into a wide range of public sector programmes to help deliver the improvements people have wanted with their public service operations from local and central government to public healthcare and the armed forces. Reported achievements have often been impressive with improvements in the performance of specific services being accompanied by financial savings that exceed the currently required 15% as can be seen in the three short case studies below.
Effective management of Gas Servicing of properties is both essential to ensure the safety of properties and also to control costs. A short, high impact programme reduced the associated costs by more than and reduced the number of properties that were not being serviced within a 12 month period by just
Swift processing of Disabled Facilities Grants, which are provided to help people adapt their home to enable them to continue to live there, impacts directly on the quality of lives of many people. Focusing Lean on the end-to-end process helped to reduce the overall lead time from application to grant by 85% whilst reducing the associated administration
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