certifications current). If skill sets need to be upgraded for that type of engineer, then the resource manager will work with the internal training department or a training organization, to craft education to fill this void. In addition the resource manager will determine, based on discussion with the sales and delivery teams, if new skills need to be acquired for the team to meet new project requirements or to have the talent available for new projects (i.e. new service offerings that require skills not in the current talent base).
The project management office determines the entire process for selling and managing of projects. Before a single project is sold, the services organization creates a business case for the service, defines the scope of the service, the type of skills needed to deliver the service and the activities contained within the service. In addition, the deliverables of
the service are created and responsibility for the individual deliverables is determined (i.e. engineering, project manager, operations, etc.). Templates are created for each of the deliverables.compensation package for sales cannot be based strictly commission on the sale of a service. A large part of the Always be ready to respond when an